Salon: Inzolo, Hout Bay Manor (45.7%)

This is not the place that I am out of favour with (as per blurb above), however, I am not overly impressed with them. Am actually sadly underwhelmed, as I really love the setting. After not being happy with the previous facial, they kindly offered me one on the house, which I really appreciated. I also booked a half leg wax. When I arrived, I asked whether it would be possible to have the wax first, and the therapist said that the room where they do waxes was currently occupied with another client, so she would do it later. This was a pity as I am not a fan of ending off a relaxing facial with a wax. Anyway, facial done, instead of moving to the other room, the therapist starts waxing my legs (??), which I found most annoying and indicated that I did not understand this. The therapist said that the other therapist brought the equipment to the room where we were busy. I am still in the dark as to why we could not have gotten the wax out of the way at the beginning.

1. Send me a reminder be it via email or text that my appointment is taking place the next day. NO
2. Client card to be filled in - I really don't want them to guess that I like a light / med or hard massage - ask me. NO
3. Offer me something to drink on arrival, or let me know where I can find a jug of water (bonus points if said jug has fruit, mint or lemon in it). Not offered, but saw jug of water in room, and it did have strawberries in!
4. Friendly therapists that go out of their way to make you feel special. AVERAGE
5. Offers a head, hand or foot massage during the masque time. This is the reason I went back, as this was neglected last time. This time I opted for the Indian head massage, which was average.
6. Gives a kick ass medium-strength massage that I feel relaxed afterwards. Don't come with light rubbing or think that I am bread dough that needs to be kneaded and I walk out with bruises. No massage was given, only the Indian head massage, which was not all that relaxing.
7. Gentle relaxing music. NO
8. Comfortable beds / plush mattresses YES - divine!
9. Warm towel / blanket NO
10. Calms energy before just starting immediately with cleansing NO
11. Does extractions NO
12. Does high frequency treatment NO
13. Does eye brow wax as part of treatment YES
14. Does eye brow wax during treatment not afterwards at end, no one wants to end off a relaxing treatment with a wax.NO - was done afterwards
15. Offers both waxing and threading YES
16. Analysis skin before treatment and makes recommendations NO
17. Fluffy white towels. YES
18. Crisp, clean, white or fluffy towel gown YES
19. Heated towel rails YES
20. Manager / owner introduces them self and asks how the treatment was NO, this would have been good especially if they knew that the client was not happy the first time. 
21. Value for money AVERAGE
22. Location YES, I like supporting local companies
23. Loyalty point system NO

10.5/23 =45.7%

My search for the best facial continues. Sadly, it is doubtful that I will be back here.